Online Gambling's Casino Portal and Guide

Someone asked the other day in one of the gambling forums why the communication between the affiliates and the casino management are done in a private area?

This was a legitimate question and as an affiliate that always does things above board I have no problem with the players having access to that area but it would have to be on an observe only status because even the best of online casino networks will get blasted by gamblers with sour grapes (sore losers) who would literally say anything to make the casino where they lost their money, look bad in the eyes of potential future customers.

If players were allowed to chime in with discussions between affiliates and casino management there would be too great a possibility of discussions about decisions which will effect the majority of the players being side-tracked to an issue that only concerns one player or at best a minority of players. Perhaps better said is that discussions between affiliates and casino management is largely devoted to issues that are on the horizon and the affiliate community will speak up when they see a potential problem and the matter is discussed openly. The affiliates have the players' back in these instances because it is to the affiliate's advantage that the player is satisfied with the casino they have chosen.

What many players do not realize is that while a local casino may look busy, it is in reality handling a very small percentage of the people that online casinos handle, and the more reputable online casinos have very little need for excessive support agents on hand simply because their property runs so smoothly that most times the support are contacted it is for a username or to answer a simple question. The less than reputable online casinos have considerable more need for support but most of the issues coming in to them are about late payments which no support agent can have any control about and likely would only reply (if they replied) with a canned answer which held more empty promises.

Most of the forums where gambling is discussed, it is done so in a very segregated manner. The gamblers talk and affiliates sometimes join in, but the casino reps are seldom heard although it is common knowledge they lurk in the shadows on a near daily basis, if only for a short period of each day, but they seldom ever speak up for reasons mentioned.

The affiliates have an area that is dedicated to just them and then there is an area (at most forums) where a player can voice their own issue with a casino and the affiliates usually will pick up the ball and run with it from there. While there are of course as many different types of affiliates as there are casino portals and gambling guides, once you reach a larger sized forum such as the one at www.casinoaffiliateprograms.com or www.gamblingindustryassociation.com (contact bb1webs, I'll help) the quality of affiliate webmasters will greatly increase because that is why we're there in the first place is because we're trying to accomplish something for a player or issue that will make the world of online gambling a better place.

Since we are helping someone who is a potential customer at a later date we have all the incentive that is needed to throw ourselves into finding the player satisfaction. Gambling affiliates love feedback and many such as myself base their business on providing a service to the player far beyond just providing a list of casinos for them to browse. We provide recourse where there would otherwise be none. Gambling affiliates are the glue that hold the rest of the online gambling world together, acting as the go-between for the player and casino management while maintaining a buffer so that little issues concerning only one or a handful of players do not ever interfere with matters that concern policy or areas that effect a large portion of the player base at that respective casino.