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doug smith's Articles in VOIP

  • The Benefits of moving your corporate phones to VoIP
    I first discovered VoIP a few years back by advertisements from Vonage. Vonage at the time seemed like the next big thing and the prices were amazing. How ever I did not want to port my house phone number over to Vonage not knowing much about it. I have been working as a systems administrator at the time and did a good deal of work with Linux.
  • Are Skype auto dialers right fr call center use?
    Dialers have become essential equipments for call centers in present times. The job requires handling calls in large numbers and can become really chaotic. Moreover, just to stay competitive in the market, a call center requires to update its technologies and equipments at a regular basis. Most businesses of this type use all in one CRMs and dialers come bundled with these packages. The dialers that come integrated with the CRMs are often easy to configure as they have maximum compatibility with the other equipments of the CRM. Moreover these all-in-one CRMs are more cost effective. So purchasing a good CRM is probably one of the easiest and cost effective ways of having a good dialer for using in a call center.
  • IP Phone Features That Will Make Your Life Better
    VoIP has plenty of mainstream appeal for business, but many companies have yet to
    discover the perks of IP phones. In fact, research firm In-Stat found that while total IP phone
    annual shipments will grow from 10 million units in 2006 to 164 million units in 2010, only
    40 percent of IP PBX (Private Branch eXchange) seats are configured with IP phones.
  • Will the downfall of Vonage hurt residential VoIP customers?
    Vonage, already struggling from a series of setbacks, has just taken another two huge body blows — one by the U.S. Court of Appeals on behalf of Verizon, and the other by Sprint Nextel. At first glance, it looks like the old-school phone companies are not only fighting back, but winning. But is that really the case, and if it is, what does that mean for other VoIP providers?
  • How to ensure the quality of internet VoIP
    VoIP comes in lots of flavors, but the kind that delivers all your calls over your broadband Internet connection has the worst reputation these days. Providers collapse without warning, and there's no way to guarantee call quality. Still, such services have significant attractions for small businesses, including cost and features. If you decide to go this route, you don't have to accept all the bad along with the good. You can do a lot to help yourself, and you can ask your provider to help you help yourself. Here are some things you can do.
  • VoIP - Good or bad for big businesses?
    With the emergence of business grade, open source VoIP, business telephony is moving to an entirely new level. Will big businesses follow and dump their angalog PBX's?

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